Working with us
is a rewarding experience.

Our mission is to facilitate successful communication across language barriers and cultural divides, to deliver excellence in language services, and to empower our clients to enhance their success in the market place. As a global language service provider with a reputation for innovative solutions and thought-leading processes, Context can look back on 30 years of successful language service history.

CONTEXT

Context provides high-quality language services supported by leading edge technologies. Context operates three distinct business lines:

  • Translation
  • Conference Services
  • Community Interpreting

Context’s values-driven culture supports our success. Our high achieving, self-managing, team led operation provides exceptional services to our international and national clients.

Our values:

  • Excellence
  • Sustainability
  • Integrity
  • Self-Management
  • Resilience

Our operational excellence is the result of a strong focus on continuous improvement, training, service excellence and quality management. Our key performance indicators, superior quality, and audit metrics are embedded in a mature, comprehensive, NSAI audited ISO9001 quality system. Ongoing technological development supports excellence in customer service and automation. Context has evolved to pro-actively drive the development of trusted client relationships across its business line portfolios. The Context strategy combines a careful, incremental approach to sustainable growth whilst aiming for an agile response to market and operational shifts – delivered through a focussed, collaborative response.

Join our Team

We are looking for

The Leadership Development Officer

This senior role will support all three business lines to achieve their goals through leadership in the standards and behaviours required of teams and individuals within Context. A high degree of team ownership, autonomy and accountability are to be nurtured, in line with our core values, delivering an exceptional experience for our clients.

The role involves:

  • Practiced leadership as support within an established culture based on strong values
  • Promoting team ownership, autonomy and accountability and embedding the required communication styles
  • Supporting and co-facilitating clear communication with clients, suppliers/partners and internally
  • Supporting interviews and performance review meetings with new team members
  • Deciding on new hires together with the hiring teams and the directors/advisory board
  • Driving company, departmental and individual training and development plans
  • Promoting and supporting the Context Health and Wellbeing programme

This leadership role will suit someone able to demonstrate excellent values-led practice in effective, results focussed engagement with clients, partners, and internally, supporting delivery by every team member.

The person

  • An experienced manager, you have well-honed people skills, a superior eye-level communication style, and great trust building practices when working with clients, suppliers, internal teams and individuals
  • You have a track record in delivering practical support for teams on their journey to increased autonomy, and facilitating team performances to the highest standards of excellence, in an environment of constant change
  • People driven, and an inspiring leader-facilitator, you understand the behavioural responses that a strong values led organisation requires and can support the achievement of those standards
  • Focussed on outcomes, you thoroughly understand and can support the nature of the ‘journeys’ which get people to their destination
  • Your tool kit includes a range of approaches and skills sets – mentoring, coaching, HR, leadership, negotiating, facilitating, training – and you are known as someone with the capacity to use them appropriately
  • You delight in the achievement of others and have been really missed when you have left previous roles
  • You are fun, a flexible thinker, creative, intellectually curious and engaged, always learning.

Your qualifications will include:

  • Relevant third level degree/s
  • Continuous learning and professional development, especially in areas such as organisational development, agility and new ways of working, effective leadership in operations management
  • Comprehensive coaching and facilitation qualifications.

Your key qualities will include:

Excellent communication skills, active listening, leadership, self-reflection, emotional intelligence, curiosity, creativity, humour, kindness, humility.

Application

If this sounds like the role for you we want to hear from you, and about how you:

  • Operate from a strongly values led personal and professional ‘centre’
  • Build relationships of trust with clients, suppliers and the operational teams
  • Support self-managing teams to realise their potential and objectives
  • Foster an inclusive, caring and respectful work environment
  • Act with intercultural sensitivity
  • Support people at a range of seniority / experience levels and personalities
  • Apply transformational and coaching leadership styles as required.

Please send your letter of interest with a current CV to LDOpost@context.ie

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