Working with us
is a rewarding experience.

Our mission is to facilitate successful communication across language barriers and cultural divides, to deliver excellence in language services, and to empower our clients to enhance their success in the market place. As a global language service provider with a reputation for innovative solutions and thought-leading processes, Context can look back on 30 years of successful language service history.

CONTEXT

Context provides high-quality language services supported by leading edge technologies. Context operates three distinct business lines:

  • Translation
  • Conference Services
  • Community Interpreting

Context’s values-driven culture supports our success. Our high achieving, self-managing, team led operation provides exceptional services to our international and national clients.

Our values:

  • Excellence
  • Sustainability
  • Integrity
  • Self-Management
  • Resilience

Our operational excellence is the result of a strong focus on continuous improvement, training, service excellence and quality management. Our key performance indicators, superior quality, and audit metrics are embedded in a mature, comprehensive, NSAI audited ISO9001 quality system. Ongoing technological development supports excellence in customer service and automation. Context has evolved to pro-actively drive the development of trusted client relationships across its business line portfolios. The Context strategy combines a careful, incremental approach to sustainable growth whilst aiming for an agile response to market and operational shifts – delivered through a focussed, collaborative response.

Join our in-house Team

We are looking for

Community Interpreting Project Manager

Community Interpreting Project Manager

Context provides scheduled and emergency interpreting services to the public sector in Ireland. The interpreted scenarios involve people in vulnerable situations from a broad range of communities including work migrants, refugees and asylum seekers.
Interpreting services are delivered on site throughout the Republic of Ireland, or remotely via telephone or video technology, by over 1000 community interpreters who work with Context in a free-lance capacity.

For this busy service line, Context wishes to recruit 2 additional full-time project managers to liaise with clients and interpreters in many diverse scenarios. The successful candidates will be required to work in a team of 10 supported by a wider team of 20+ including accounts, admin, IT, training and development specialists. This is a unique opportunity for an experienced customer service executive who is people-driven, likes to facilitate essential service delivery to Ireland’s diverse communities and delights in successful intercultural communication with clients and suppliers.

If successful you will join a dynamic and thriving team operating from a gorgeous environment at the Context head office.

The Role

  • Manage daily interpreter bookings
  • Communicate with clients re changes and requirements
  • Resolve potential issues
  • Prepare quotations
  • Manage purchase orders
  • Manage client contact details on the Context system
  • Communicate booking process to new clients
  • Onboard interpreters
  • Manage supplier invoices
  • Cooperate on quality system maintenance

The Person

The person who is comfortable in the role and performs well is:

  • An excellent communicator with superb telephone skills and a friendly manner
  • An excellent team player with outstanding customer service delivery
  • A quick learner who can think and work at a fast pace
  • A multi-tasker with excellent organisational skills who is comfortable with IT systems
  • An assertive individual who works well under pressure
  • A responsive person who can manage a diverse range of client expectations

Your Qualifications and Skills will Include:

  • Third level education in Hospitality and Tourism, Business Administration, Communication or Marketing
  • Customer service experience
  • Previous exposure to intercultural environments
  • Minimum of 3 years professional experience
  • Excellent level of English – native or near-native
  • Quality management experience desirable
  • Full driving license and car owner desirable

Your Key Qualities will Include:

  • Manage daily interpreter bookings
  • Communicate with clients re changes and requirements
  • Resolve potential issues
  • Prepare quotations
  • Manage purchase orders
  • Manage client contact details on the Context system
  • Communicate booking process to new clients
  • Onboard interpreters
  • Manage supplier invoices
  • Cooperate on quality system maintenance

Training

The successful candidate will undergo comprehensive hands-on training in the following areas:

  • Language service delivery in a multicultural environment
  • Community interpreting project management
  • ISO 9001:2015 quality systems and procedures
  • Client and Supplier support
  • Proficient use of the proprietary web-based project management tool suite
  • Intercultural communication awareness
  • The Organisation will assign a team to support the trainee
  • The first 12 weeks in the role will be training

Terms

  • Salary €36,000 to €40,000 (depending on experience)
  • Salary increases are dependent on measured performance levels
  • 35 hours per week: Mon to Thurs. 9.00am to 5.00pm; Fri 9.00am to 4.30pm
  • Hybrid work model with home office work and office days agreed within the team
  • Annual leave 20 days per annum + 4 wellbeing days (1 per quarter) + 3 days discretionary leave
  • 6 months probationary period
  • Ongoing training & development opportunities
  • Pension contribution – Employer contribution of 5%

Application

To apply, please submit your CV and Cover Letter (maximum one page), in Microsoft Word format, outlining how your motivation, experience and skills fit this role profile. Please make your application for the attention of BOTH Gilly Balmer and Zena Dawson at the following email address: info@balmerdawson.ie 

Closing Date

The closing date for applications is Friday 19th January 2024 by 5pm (GMT)

Download the .pdf brochure for more information and contact details

Work Enviroment.

Context offers competitive employee benefits to its full-time, part-time, and temporary employees, together with a creative and respectful work environment. Context approves freelance linguists against ISO 9001:2015 accredited selection criteria.

Our strategic partners share our commitment to excellence. Specialists of various fields contribute their talent and integrity to build the language resources that benefit our clients.

Context recruits qualified translators and interpreters of all languages and locations.

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